Written Communication

  • use large font size – 14 or larger
  • use a Sans Serif font – (e.g. Arial, Tahoma, Verdana, and many more)
  • use short clear sentences
  • leave plenty of space between lines
  • use at least 1.5 spacing between lines
  • use clear headings to signpost information
  • highlight the key points
    • bold – (be careful not to over use, because it feels like shouting)
    • bullet points
    • text boxes to highlight important information
  • use numbers (1, 2, 3) instead of words (one, two, three)
  • do not use block capitals (you lose the shape of the word)

For Longer Documents

  • add a brief summary (3-4 bullet points) at the beginning of the document for those who can’t read it all
  • divide the information into topics
  • include
    • an index
    • a helpful words section at the back